Thank you to all our patients for your support and understanding during the coronavirus pandemic. As usual, we are working hard to care for all of our patients and have now moved into the next phase of our reopening (stage 4). This means we are offering more of the services you are accustomed to and are now including overdue recall examinations. We have recently moved to a text messaging service to remind patients when they are due to book for a routine examination. We are doing our best to work through the backlog that built up since the March 25th closure and the reopening on June 8th, will send you a message when we are able to offer you an appointment. Please ensure we have your up to date details on your records when you contact reception.
Telephone triage and the availability to speak with a dentist will still be available to all during this period.
We can only currently offer limited treatments involving “aerosol generating procedures (AGP’s)” - these involve the use of a high- speed drill and /or ultrasonic scalers as an example. These procedures can only be booked following an examination of your mouth and discussion of treatment options.
At this time Rastrick Dental Surgery will operate as a covid 19 free zone. This means we are unable to see patients with confirmed or possible cases of coronavirus or anyone who shares a household with such cases. These will be referred to a UDC if appropriate after telephone triage with one of our dentists.
Many things have changed in the last few months but as always one thing remains the same, that is our commitment to the safety of all our staff and patients. Infection control remains a top priority and our processes ensure you will continue to remain safe when you visit us. We are up to date with new guidance that has been issued and our infection control procedures ensure we are compliant with regulations.
As an additional measure we are pleased to announce the installation in our surgeries of radic8 virus killers- high specification air filtration systems that will clean the air in the surgery with a 99.99% kill rate on all virus’s passing the air through hepa filters and a UVC light before recirculating the cleaned air. This is above and beyond current guidance and has been a considerable investment however we feel this reflects our commitment to staff and patient safety.
A perspex screen has been custom fitted to our reception desk. You will also notice that we have redecorated and recovered the floor of the waiting room and placed new chairs that can be sanitised. Hand sanitiser is available at the point of entry to the waiting room. Please wear a mask when you visit the surgery, and only remove this once in the dental chair.
Before you attend the surgery for an appointment please follow the link below on the patient journey to prepare you for what to expect :
The surgery trades as Chris Anderson Dental Surgeon Limited
(company number 07904804)