Following guidelines published by NHS England on 25th March 2020 the practice was closed by the coronavirus pandemic. During this time we have been available during normal business hours and additionally at weekends and bank holidays to offer telephone triage and advice. Out of hours please listen to the answering machine advice.
After the recent government announcement Rastrick Dental Surgery is pleased to announce we will be reopening from Monday 8th June but due to enhanced regulations relating to the coronavirus pandemic this will not be a return to business as normal. We thank you for your patience during this period and it may be some time before services return to what was previously “normal”. Routine dentistry will not be available in this phase. The door will be closed and patients should not enter the building unless they have an appointment- all other enquiries should be made by telephone. Initially we will have to see lower volumes of patients to allow for social distancing measures.
When we reopen on Monday 8th June for phase 1 of our return we will be offering the following services for some patients:
- Urgent care
- Follow up care for patients’ telephone triaged during closure
- Treatment for patients with outstanding treatment needs prior to closure (depending on the treatment required)
Telephone triage and the availability to speak with a dentist will still be available to all during this time.
We cannot offer any treatments involving “aerosol generating procedures (AGP’s)”- these involve the use of a high- speed drill and /or ultrasonic scalers as examples. Any patients requiring urgent treatment classed as an AGP may be referred to our NHS Urgent Dental Care Centre (UDC)for further opinion.
We can undertake simple extractions, semi- permanent fillings, some denture work and crown/bridge recementations.
It is hoped to increase the treatments we can offer during phase 2. The date of this will be determined by advice we receive based on the progress of the coronavirus pandemic.
At this time Rastrick Dental Surgery will operate as a covid 19 free zone. This means we are unable to see patients with confirmed or possible cases of coronavirus or anyone who shares a household with such cases. These will be referred to a UDC if appropriate after telephone triage with one of our dentists.
Many things have changed in the last few months but as always one thing remains the same, that is our commitment to the safety of all our staff and patients. Infection control remains a top priority and our processes ensure you will continue to remain safe when you visit us. We are up to date with new guidance that has been issued and our infection control procedures ensure we are compliant with regulations.
As an additional measure we are pleased to announce the installation in our surgeries of radic8 virus killers- high specification air filtration systems that will clean the air in the surgery in 5 minutes with a 99.99% kill rate on all virus’s passing the air through hepa filters and a UVC light before recirculating the cleaned air. This is above and beyond current guidance and has been a considerable investment however we feel this reflects our commitment to staff and patient safety.
A perspex screen has been custom fitted to our reception desk. You will also notice that we have redecorated and recovered the floor of the waiting room and placed new chairs that can be sanitised.